IT Operations Intern – Summer 2025

About The Role The IT Operations Intern will assist the IT team in managing day-to-day IT operations, supporting system administration, troubleshooting hardware and software issues, documentation and ensuring seamless business continuity., This role will provide hands-on experience with enterprise IT infrastructure and processes, allowing the intern to gain insight into how technology supports a fast-paced environment and business operations.**This is a 10 week internship from 6/2/2025 – 8/8/2025.**What You Get To Do Every DayParticipate in ongoing IT projects, contributing to troubleshooting, testing, and implementation tasks.Work closely with IT technicians, administrators, system engineers, and network engineers to gain insights into their workflows, ensure compliance, and identify opportunities for optimizationCollaborate with IT engineers on small projects, such as system migrations or upgrades.Support the team with software installations, updates, and configuration tasks.Collaborate with the IT team to ensure the timely resolution of technical issues.Help with asset management, tracking IT equipment, and maintaining accurate inventory.Participate in team meetings to discuss ongoing initiatives and provide input.What You Bring To The RoleMinimum Requirements:Currently pursuing a degree in Information Technology, Computer Science, or a related field.Ability to troubleshoot technical issues methodically.Ability to work both independently and as part of a team.Basic understanding of computer networks, hardware, and software troubleshooting.Familiarity with operating systems (Windows & MacOS).Strong analytical and problem-solving skills.Excellent communication and teamwork skills.Ability to prioritize tasks and manage time efficiently.Proactive attitude and willingness to learn in a dynamic IT environment.Preferred Requirements:Passion for technology and eagerness to learn new tools and techniques.Experience with IT ticketing systems such as Freshservice, ServiceNow, or Jira.Familiarity with remote desktop tools and network troubleshooting tools.Knowledge of enterprise IT systems, such as Okta or Google workspace.Hands-on experience with IT helpdesk or support roles.Knowledge of scripting languages (e.g., PowerShell, Python) for automating tasks.Compensation, Benefits, + PerksThis role is not eligible for benefits.The expected hourly rate for this role is 25.00-30.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program .Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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