IT Systems Support Intern

Job Description:OverviewNorthwest Federal Credit Union is seeking qualified interns for our paid Summer Internship Program at our Corporate Office in Herndon, VA. Our Summer Internship Program is designed to provide college students the opportunity to learn about Northwest Federal and gain meaningful, hands-on experience in a professional environment that aligns with their career goals. This is an 8-week internship program starting on June 2, 2025.The Associate Systems Administrator’s role is to install, administer, and manage the credit unions multiple workstations and related components to achieve high performance of the various business applications supported by tuning the workstation configurations as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the workstation environment. Where applicable, the IT Systems Support Intern will assist in overseeing the physical security, integrity, and safety of workstation infrastructure.

Responsibilities

• Provide technical support for hardware and software issues for both internal and remote users.
• Assist with asset management for all IT assets
• Other duties as assigned
• Monitor systems daily and respond immediately to security or usability concerns
• Perform upgrades of existing client server-based business applications
• Manage enterprise directory services and supporting workstation infrastructure
• Administer and maintain end user accounts, permissions, and access rights
• Identify and report trends impacting desktops and endpoints performance
• Update O/S images with patches and software updates
• Conference room A/V setup and maintenance
• Perform Windows vulnerability scans and application patching
• Troubleshoot hardware or software issues (networking, firewalls, VPN, etc.)
• Cultivates positive relationships with other employees
• Applies basic judgment to work tasks; refers more complex issues to higher level staff
• Performs other related duties as assigned
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications

• Must be enrolled in a credited university at the junior or senior level in pursuit of a degree in Information Technology, Management Information Systems, or related field
• Average 3.0 GPA (transcripts required)
• Ability to work on-site in our Herndon, VA headquarters for the duration of June 2nd – August 1st
• Ability to work the hours of 8:00am – 4:30pm Monday through Friday
• Active Directory and Group Policy management
• Ability to use standard office equipment and systems; expertise with Microsoft Office suite of products, especially Word and Excel
• Knowledge of network and system security
• Familiarity with hardware and software installation
• Good project management skills.
• Excellent written, oral, and interpersonal communication skills
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Ability to learn quickly and adapt to changing technology
• Excellent problem-solving and troubleshooting skills

EEO NoticeNorthwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.

Northwest Federal Credit Union

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