Customer Experience Journey Intern

At Kia, we are not just building award-winning cars; we’re shaping the future of mobility. With our bold designs, cutting-edge technology, and unwavering commitment to excellence, we’re redefining what it means to drive in the 21st century. As part of our team, you will be working alongside industry experts and visionary leaders who are driving change and making a difference every day.As an Intern, you will embark on a journey of discovery, learning, and growth. From day one, you will be immersed in real-world projects and initiatives that will challenge you to think creatively, problem-solve with agility, and unleash your full potential. Whether you are a student or graduate looking to kickstart your career or gain valuable hands-on experience, we invite you to join us on this exciting journey towards a brighter future.We are seeking ambitious and enthusiastic individuals who are eager to roll up their sleeves and dive into the world of automotive excellence. Apply now to be considered for Kia America’s Summer Internship Program. We will be accepting applications through March 20th.StatusNon-ExemptSummaryThe Customer Experience (CX) Journey Intern at Kia America, Inc. will work with the Kia.com, Customer Journey, and Data Governance teams to learn about the core functions, active projects, agency/partners, and technology platforms of each team. The Intern will receive a number of assignments to complete over the course of the internship.This internship is a 10-week, full-time opportunity at Kia America’s Irvine headquarters from June 2, 2025 through August 8, 2025. The position is hybrid with one remote day per week.Major Responsibilities

• Data Governance / Customer Data Platform

• Analyze and provide recommendations on how to activate or leverage data points in Salesforce. Assist in ideation of new or expanded use cases and creation of a proposal/pitch for other business unit(s)’ consideration.
• Customer Journey

• Gain an understanding of the Customer Journey “walk” with owners, handraisers and conquest customers.
• Participate in the creative development of communications that impact loyalty and acquisition efforts.
• Help identify audience insights and market opportunities from campaign(s) performance.
• Research and summarize email marketing best practices and industry trends.
• Kia.com – Electric Vehicle Education Strategy

• Intern will be provided with research & insights specific to EV buyers unique questions, concerns, and considerations. They will be briefed on the digital experiences and tools Kia.com offers for EV buyers in their purchase journey. With this information they will be tasked with assisting in an user experience assessment, of kia.com and competitors, on the related tools and features to identify best practices, pain points, and make recommendations for optimizations.
• Any other duties assigned by the supervisor. This list is not exhaustive and may be supplemented and changed, as necessary.

Education/Certification

• Enrollment in or graduation from a bachelor’s degree program required.
• Preferred majors, minors, or fields of study: Business Administration, Communications, Digital Communications and Media, Advertising, Computer Systems Analysis, Graphic Design, Information Technology, Management Information Systems, Marketing, Consumer Psychology, Public Relations, Web Design, Webmaster and Web Management, and related fields.

Overall Experience

• Must be available for the full duration of the internship from June 2, 2025 – August 8, 2025.

Directly Related Experience

• Prior internship experience a plus.
• An interest in digital platforms, technology, and innovation, from a consumer experience and operational perspective.

SkillsStrong attention to detail required.Analytical and creative required.Proficient with Microsoft Office Suite – Excel, Word, PowerPoint, Outlook required.Excellent written and verbal communication skills required.CompetenciesCare for PeopleChase Excellence, Every DayDare to Push BoundariesEmpower People to ActMove Further, TogetherPay Rate$30 per hourEqual Employment OpportunitiesKUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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