IT Support Intern

Overview:DescriptionThe IT Support Intern provides technical support and assistance to end-users at our IT Service Center in our Lindon, UT location. This role is crucial in creating and maintaining an excellent experience for employees at Clyde Companies and it ensures smooth and efficient operations for the entire organization. Interns generally work in their role for 6-12 months and move onto the IT Support assistant role based on qualifications and availability.ResponsibilitiesRequest Fulfillment: Manage user requests for new software, hardware, and other IT-related services, ensuring timely and efficient fulfillment.Incident Resolution: Provide first-level contact and problem resolution for all users. Respond to inquiries, diagnose problems, and guide users through step-by-step solutions.Technical Assistance: Assist with installation, configuration, and ongoing usability of system hardware and software.Troubleshooting: Identify, analyze, and resolve hardware, software, and network-related issues. Escalate problems to higher-level support when necessary.User Education: Educate users on basic system use and best practices to enhance their knowledge and reduce future issues.Documentation: Maintain detailed records of user issues, resolutions, and help desk activities. Update and maintain technical documentation and knowledge base articles to assist in resolving future issues.Collaboration: Work closely with other IT staff to address broader issues and implement improvements.QualificationsActively pursuing or have completed a (1) college degree in information technology, computer science, construction related field; OR (2) CompTIA A+, Network+, Security+ certifications.Proven experience in construction or an IT support role.Good understanding of computer systems, mobile devices, and other tech products.Excellent problem-solving skills and ability to think creativelyTechnical knowledge of hardware, software, and network systemsAbility to work independently and within a team environmentSkillsExcellent problem-solving skills.Excellent communication and customer service skillsFamiliarity with remote desktop applications and help desk software.Strong communication and interpersonal abilities.Experience with Microsoft Windows, Microsoft 365, and Azure Active DirectoryAbility to work independently and as part of a team.Strong organizational and time management skillsCustomer-focused and patient.

Clyde Companies

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