Summer 2025 – Educator Support Specialist Intern

Nice to meet you!We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling internship coupled with flexibility and a world-class employee experience, you’ll find it here.What you’ll doLooking for *that* internship? The game-changing one that’ll help you learn, grow, and chart your path forward? You’ll find it at SAS. Our interns aren’t coffee runners – they do real, meaningful work. Our award-winning internship program is focused on development, culture, and community. We’ll help you grow professionally, find (or further) your passion, and make memorable connections that last beyond the summer.Our Education Visualization and Analytics Solution (EVAAS) provides educators with powerful analytics and visualizations for reflecting on practices and planning for students’ future needs and goals. Now more than ever, educators need reliable data and tools on students’ learning and future success.The EVAAS team is a specialized division at SAS that focuses exclusively on education solutions, and we partner with state education agencies and districts across the country to support their analytic, consulting, and reporting needs. Our mission is to provide educators with information to make sound instructional choices and use resources more strategically to ensure that every student has the best chance to succeed.The User Support Team is responsible for ensuring that teachers, administrators, and others who use EVAAS web reports receives accurate, helpful, and timely support. This support includes answering users’ questions about interpreting and using reports, providing guidance on system navigation and security, and researching data issues. In addition to these tasks will be other technical support duties such as creating and reviewing templates, reviewing technical support metrics, and other tasks specific to the technical support application.As an intern, you might:

• Respond directly to users who have support tickets

• Coordinate solutions in a hybrid environment through Microsoft Teams, Outlook, and JIRA

• Draft or review response templates for the support system

• Review and put together technical support metrics on daily and monthly basis

• Create processes and maintaining documentation

• Perform other duties as assigned

Required Qualifications

• Degree Type: Currently pursuing bachelors or post graduate degree.

• Targeted majors: Communications, Education and Teaching, or any current degree student interested in learning more educational analytics.

• You’re a college student enrolled in an accredited program, not graduating prior to December 2025.

• You’re curious, passionate, authentic, and accountable. These are

and influence everything we do.

• Strong communication skills – both written and verbal.

• Leadership abilities. Your past experiences demonstrate you’ll take initiative and go above and beyond the call of duty.

• You’re interested in the future of Analytics and embrace technology.

Preferred Qualifications

• Proficient in Microsoft Office Suite.

• Ability to communicate effectively in a remote or hybrid work environment

• Strong written and interpersonal communication skills

• Capable of interpreting complex mathematical documentation

• Superior problem-solving skills

• Excellent technical, professional, and organizational skills

• Proven ability to manage multiple projects simultaneously while balancing competing priorities

• Capable of learning independently

• Ability to work productively both independently and as part of a team

• Successful track record of producing deliverables on time

• Proven customer service skills with evidence of dedication to care for customers, anticipating their needs and following through with commitments

• Ability to interpret and follow standard operating procedures and internal processes

Location

• Cary HQ, Hybrid or Remote

Perks of the job

• Work with (and learn from) the best. As a SAS intern, you’ll get face time with our top executives!
• Free SAS programming training and certification.
• At SAS, the Future of Work is whatever you want it to be. Want to work remotely? That’s cool. Prefer a mix of sweatpants and in-person collaboration? That’s great, too.
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and productive. This includes an on-site and remote Work/Life Center staffed by master’s level Social Workers and an Employee Assistance Program.
• We work hard, but we like to play hard, too. Enjoy hackathons, social events and other opportunities to connect + engage.

Diverse and inclusiveAt SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.Additional InformationAll qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: .Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact .Pay Transparency: The hourly rate for SAS internships is determined by the applicant’s year in school and the position they are hired into. Hourly rates range from $15 – $31 for associate’s/bachelor’s level positions and $29 – $49/hour for master’s/Ph. D positions. Internship roles are not eligible for bonus.

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