IT Support Intern

is changing the world one smile at a time. Our goal is to transform every person’s life impacted by a cleft lip or palate. We train and support local doctors and medical professionals to provide beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to support over 2 million surgeries in 90+ countries and we’re just starting. We are truly changing the world one smile at a time.About Internships at Smile TrainSmile Train is committed to offering interns an opportunity to learn how an international non-profit works in practice. All interns will attend regular information sessions, each led by a different member of our team. We’re hoping this will provide them with a good overview of what we do, how we do it, and how the pieces fit together.Position OverviewSmile Train is looking for an IT Support Intern to join our team and assist with technical support and troubleshooting for our employees. This role is ideal for someone eager to gain hands-on experience in IT systems, help desk operations, and support enterprise technology while contributing to Smile Train’s mission of empowering local medical professionals to provide free cleft treatment worldwide.Responsibilities

• Provide technical support to end-users, help troubleshoot hardware, software, and network issues.

• Assist in setting up and configuring computers, printers, and other IT equipment.

• Help manage IT assets, including inventory tracking and documentation.

• Support the deployment and maintenance of operating systems and software applications.

• Respond to IT support requests via email, chat, or ticketing system.

• Assist with basic network troubleshooting (Wi-Fi, VPN, etc.).

• Participate in IT security awareness initiatives and follow best practices.

• Document IT procedures and create user guides for employees.

• Collaborate with the IT team on various projects, such as system upgrades and new technology rollouts.

Required Qualifications

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.

• Basic knowledge of Windows, macOS, Microsoft Office 365, and networking concepts.

• Strong problem-solving and analytical skills.

• Excellent communication and customer service abilities.

• Ability to work independently and as part of a team.

• Eagerness to learn and adapt in a fast-paced IT environment.

Preferred Qualifications

• Familiarity with IT ticketing systems like ServiceNow, Zendesk, or Freshdesk.

• Understanding of IT security principles and best practices.

• Knowledge of basic scripting (PowerShell, Python) is a plus.

• Experience with remote support tools such as TeamViewer or AnyDesk.

Benefits & Learning Opportunities

• Gain practical experience in IT support and help desk operations.

• Work with enterprise-level IT infrastructure and tools.

• Develop troubleshooting and customer service skills.

• Receive mentorship and career guidance from IT professionals.

• Contribute to Smile Train’s mission of transforming lives through cleft care.

Application detailsSmile Train is committed to diversity among its employees and encourages qualified candidates from all backgrounds to apply.To apply, please complete the application through the link below. Include your CV and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. Applications will be reviewed on a rolling basis, but we encourage interested applicants to apply as soon as possible.

Smile Train

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