IT Support Specialist Intern (Summer 2025)

Overview:At Ntrepid, we are a mission-driven provider of managed attribution technologies, specifically designed to support the national security community’s operations in the most demanding online environments. We are seeking a IT Support Specialist Intern for the Business Services and Support (BSS) team for the summer of 2025. The ideal candidate will have a solid understanding of IT fundamentals and a healthy appetite for learning all the skills required to provide IT support in a small-to-medium-sized company.Our internship will provide you with mentoring and hands-on training from senior team members and subject-matter experts. If you are looking for an opportunity to build a diverse IT skillset and gain real world experience in the industry, this is a rare opportunity that you won’t find anywhere else. This internship is based out of our Herndon, Virginia office with a flexible hybrid work schedule. Responsibilities:

• Provide in-person and remote customer support to Ntrepid employees.
• Troubleshoot hardware and software issues on MacOS, Microsoft Windows, and mobile devices.
• Deploy system and enterprise software with mobile device management tools.
• Administer Office365 and Atlassian product suites.
• Facilitate equipment repair with external vendors.
• Assist engineers with server and network administration.
• Manage IT assets using ITIL best practices and a CMDB.
• Monitor ticket queues and ensure our customers receive prompt responses, escalations, and resolutions.

Qualifications:

• U.S. Citizenship required.
• Pursuing (or recently completed) a degree and interest in Information Technology.
• Capacity to learn IT skills quickly and apply them in a fast-paced environment.
• Familiarity with ticketing systems such as Remedy or ServiceNow.
• Strong communication skills with the ability to be a liaison between technical and non-technical personnel.
• Basic understanding of TCP/IP and computer networking.
• Experience with service desk or customer service operations.
• Computer proficiency with Apple (Mac, iPhone, iPad), PC and/or Android devices.
• Ability to maintain a positive attitude and work ethic to deliver on-time and above standard customer service.

Ntrepid Corporation

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